Luume

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The material of our capsules is of plant origin. Generally, you can identify them in the ingredients list with the abbreviation HPMC.

Most of our supplements are gluten and lactose-free. A pictogram indicating gluten and lactose-free is displayed on each product page. Be sure to carefully review product details. If this logo is absent, the product may contain gluten or lactose.

Most of our products are suitable for vegan and vegetarian diets. The product pages specify if the product is not suitable for vegetarians and vegans.
Luume products that are not suitable for vegetarians and vegans include:
- COLLABLOOM (also included in the HairFusion pack)
- KERAACARE (also included in the HairFusion pack)

You can find a source of marine collagen in the following product:
- COLLABLOOM (also included in the HairFusion pack)

The recommended times for taking supplements vary depending on the product. Be sure to read the usage advice on the product pages and labels, as most recommendations specify the ideal time for consumption. If no specific indication is provided, the time of intake does not impact the efficacy. Generally, tablets and capsules can be taken with a glass of water during a meal. Note that certain supplements, like PUURE SHAPE (also included in the Detox pack), should not be taken on an empty stomach.

Yes, for individuals who have difficulty swallowing, tablets can be crushed, and capsules opened when indicated in the product's usage precautions. This does not affect the product's efficacy once ingested. Dissolve the content in water or mix it with yogurt or applesauce, as the powder may not dissolve well in water.

If you are undergoing medical treatment or taking other supplements outside Luume programs, we recommend consulting your doctor first. It's essential to verify the compatibility of dietary supplements with the medications you are currently taking. To avoid potential interactions, consult a healthcare professional before starting a new program.

Luume boxes and their contained supplements are designed for a duration of 1 month. Each supplement in the box includes instructions for use.

Generally, unless advised otherwise by your doctor (especially if undergoing medical treatment or experiencing health concerns), we recommend taking our supplements for a maximum period of 3 months, followed by a one-month break before starting a new program if needed.

Each Luume box offers a complete program through its three complementary supplements. We recommend following one program at a time to avoid any risk of overdosing and to enhance absorption and maximize each box's effectiveness. If you are undergoing medical treatment or taking other supplements outside Luume programs, consult your doctor first.

Our dietary supplements are formulated and dosed for adults and are strictly reserved for adult consumption. Children should not take them without professional medical advice.

The product pages on the Luume website and packaging indicate precautions and contraindications. Review this information carefully to ensure a product is suitable for you. If you are undergoing medical treatment or have concerns regarding your current health, consult your doctor before starting a Luume program.

Yes, all our dietary supplements are compatible with birth control pills, intrauterine devices, or other hormonal contraceptives.

As a precautionary principle for the infant, we advise against taking our supplements during pregnancy and breastfeeding.

Some of our products may not be suitable for you due to specific ingredients that could be contraindicated. To ensure informed and responsible use of our dietary supplements, we encourage you to carefully read the Precautions for Use where contraindications and the ingredient list of each product are provided on the LUUME website. If you have any doubts about the ingredients, or if you experience an allergy or abnormal reaction after consuming one of our supplements, please contact a doctor immediately.

Your LUUME program provides the required daily amount for each day. If you forget, there is no need to take a double dose the next day. Resume the normal dosage the following day without worrying about the missed dose. A one-time omission does not affect the supplement's or program's effectiveness.

It is recommended to follow a complete program with daily intake to achieve maximum effectiveness of the supplements. The time to observe the first results varies depending on each individual and their needs within a balanced lifestyle. Effects may be felt as early as the first intake, such as for melatonin and sleep, and typically within three months for hair or weight-loss programs.

The dosages of active ingredients in our products have been established for their effectiveness and safety. Increasing the doses will not enhance their efficacy. It is recommended to follow the indicated dosage on the products.

For the usage duration of the supplements, refer to the DLUO (Date of Optimal Use) indicated on each product. To best preserve your supplements, we recommend keeping them away from light, humidity, and heat.

LUUME works exclusively with several French laboratories. All our products are thus formulated and manufactured in France.

Once payment is confirmed, your order is shipped Monday through Friday:
• Same day (business days) for any order placed before 11:30 AM,
• Next day (business days) for orders placed after 11:30 AM.
Delivery times are generally (excluding weekends and public holidays):
• 2-3 business days for deliveries within France,
• 3-5 business days on average for deliveries to Germany, Austria, Belgium, Denmark, Spain, Italy, the Netherlands, and Luxembourg.
• 5-10 business days on average for deliveries to other EU countries.

We ship to France and the European Union. You can check our "Delivery Countries" page to see if your destination is covered.

When placing your order, we provide you with a tracking number that allows you to monitor your package's progress. Check the updates regularly. If an issue arises, it will be mentioned along with an explanation. If the problem persists, contact our services so we can assist in resolving the situation.

In this case, we suggest the following steps:
• Ask your concierge or neighbors; they may have received the package for you.
• Wait up to 48 hours in case there is a delay between the delivery status and the actual delivery.
If you still haven't received your package after this time, please contact our support team. Note: You have a maximum of 30 days to report a missing package. After this period, we will no longer have access to the tracking and cannot provide a solution or refund.

Generally, a package is returned to the sender when:
• The delivery address provided is incorrect or incomplete.
• The package was placed in a relay point, and no one picked it up.
• The package was damaged during transport and returned directly to us.
In this case, contact our support team for assistance.

Contact us immediately and provide:
• A photo of the damaged product alone + a photo of the damaged product next to the opened box and delivery carton.
• For incomplete orders, include a photo of the open carton with the delivered products inside or a photo of the box with the missing product next to the delivery carton.

If the courier hands you a severely damaged package, refuse the package and clearly mention the reason on the courier’s receipt. Then contact us to inform us of the situation.
If the damaged package was delivered to your mailbox, do not open it and contact us to report the issue.

You have 14 days from the receipt of your order to return any products you do not wish to keep. Return shipping costs are your responsibility. Simply contact us. To receive a refund, ensure the returned products are intact, in their original unopened packaging, and complete (flyer included).

Once your return request is submitted and accepted by LUUME, we will refund the full price of the returned products within 14 days of receiving the items in perfect condition. Refunds will be processed using the original payment method.

Regardless of the reason for the return, you need to visit a post office to organize the return at your expense. If you have questions, consult our support.

It depends on the status of your order when the request is made. If your order has already been processed by our logistics team, modifications will not be possible. Contact our support for assistance.

An order can only be canceled if it has not yet been processed by our logistics team. Contact our support team to manage your request.

With a subscription, you benefit from a discounted price compared to one-time delivery. Subscribing to a monthly plan involves an automatic monthly payment using your recorded payment method, with a renewal on the monthly anniversary of your first order. Subscriptions remain active indefinitely until you notify us of your wish to cancel.

You can inform LUUME of your wish to cancel your subscription at any time without fees. Cancellation will take effect at the end of the current subscription period. Cancel directly from your client space by clicking the "cancel subscription" button.
You can unsubscribe up until the day before the renewal date for the cancellation to be effective.

On the LUUME website (luume.fr), you can purchase boxes in two ways:
• One-time purchase and delivery of one or multiple packs.
• Monthly subscription without commitment for one or multiple packs.
You are free to subscribe or place a one-time order.

For any questions or suggestions, fill out the contact form accessible at the bottom of the website.